Registered and guest access
Provide appropriate account or payment-media authentication, with clear recovery, consent and validation states.
Access the account and journey
Account and payment-media overview
Show permitted account status, balances, fare types and associated payment methods with sensitive details masked.
Journey history & trip detail
Make travel activity easy to review by date and payment method, with available tap locations, times and journey segments.
Manage fares and service requests
Charges, payments & adjustments
Explain new charges and display transaction, refund and adjustment history with useful filters and export options where supported.
Fare products, value loading & autoload
Design product purchase, funding-source and replenishment journeys around the selected back office and agency rules.
Lost-media reporting & balance transfers
Guide customers through supported card blocking, replacement requests and permitted value transfers.
Refund enquiries & customer support
Connect disputed or missing journeys and transactions with service requests, relevant details and follow-up guidance.
Connect the customer experience
Travel information & planning connections
Connect route information, schedules and supported trip-planning services without disrupting account self-service.
Content, FAQs & communication preferences
Provide contextual help and centrally managed content, alongside the notifications and preferences supported by the program.
Accessible web experience & integration
Support responsive layouts, inclusive navigation and consistent information across identity, fare and customer-service interfaces.
Development Experience
Experience developing customer self-service portals.
Our development experience includes a customer web portal for an Australian transit agency, with payment-media access, journey and transaction history, and contextual customer help. Broader wallet, purchase and account-servicing journeys are scoped to each program’s back-office capabilities.
Discuss our design approach
How we approach your program
Domain-led. AI-assisted.
Human-accountable.
Map the service landscape
Assess identity, fare, planning and transaction APIs. Reconstruct missing interface documentation where needed.
Prototype self-service journeys
Use AI-assisted design and specialist-directed agents to refine account flows and reusable components through Agile reviews.
Verify account and data behavior
Check access permissions, stale information and failure recovery. Human review covers accessibility, privacy and security.
Case Studies: HubSpire drives client success for businesses of all sizes.
View all works
Flex Route ai
FlexRoute.AI bridges multi-platform systems into a secure, multi-tenant contact center operations and analytics hub, standardizing performance tracking and automating compliance.
Bohr Electronics
Bohr RailConnect is a cloud-native SaaS telematics platform built with HubSpire to ingest real-time locomotive IoT sensor data, optimizing fuel efficiency and maintenance for railway operators.
Scully
IntelliView 4.0 is a cloud-based SaaS platform providing terminal operators with real-time lane monitoring and intelligent analytics to optimize loading efficiency and minimize operational downtime.
Hoyt
A unified digital ecosystem with dedicated Admin and Employee portals that centralizes workforce operations, compliance training, route distribution, employee engagement, and recruitment.
PTLS
PTLS is a digital logistics platform that connects shippers, dispatchers, trucking companies, drivers, and pilot vehicles through automated bidding, job management, payment processing, and real-time tracking.