Registration, sign-in & account access
Guide customers through account creation, authentication and recovery with the identity controls supported by the program.
Access and fund the account
Balances & transaction history
Present available account balances, toll activity, payments and transaction details with clear status and filtering.
Payment methods & replenishment
Connect supported payment methods, one-time funding and configurable automatic replenishment to the tolling back office.
Manage vehicles and account issues
Vehicle & license-plate management
Support adding, updating and removing vehicles and associated plate details according to account rules.
Transponder lifecycle
Design registration, activation, vehicle association and lost-or-stolen reporting for supported transponders.
Toll bills, guest payments & disputes
Connect eligible bill or violation-payment journeys, guest tasks and transaction disputes with clear validation and next steps.
Statements, notices & case tracking
Make permitted statements and correspondence accessible, and help customers follow enquiries or disputes.
Connect mobile services
Camera, scanning & document capture
Use supported barcode, QR or document-capture features to reduce entry effort, with user review before sensitive information is submitted.
Travel tools & customer communications
Integrate supported toll-calculation or advisory services, account notifications and communication preferences.
Accessible mobile experience & integration
Connect account services with usable mobile interactions, privacy controls and appropriate authentication, without assuming every back office offers the same functions.
Solution Design
Bring tolling self-service into a coherent mobile journey.
Our mobile solution-design work for a tolling program connects customer tasks with account rules, payment dependencies and the capabilities of the chosen back office.
Discuss our design approach
How we approach your program
Domain-led. AI-assisted.
Human-accountable.
Map account and payment rules
Clarify API access, transaction states and ownership across vendors.
Prototype the customer journey
Use specialist-directed agents for design alternatives, components and scenario preparation in focused iterations.
Verify sensitive actions
Review account permissions, interrupted payments and duplicate requests. Engineers own security and acceptance checks.
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