Ticket and fare-product selection
Guide riders through the products, quantities and journey options supported by the vending program.
Choose, pay and collect
New media & existing-card journeys
Separate card purchase, existing-media lookup and supported reload flows so riders can find the right starting point.
Stored value & fare loading
Present permitted reload amounts and fare products with clear totals and confirmation before purchase.
Payment-device interactions
Coordinate on-screen prompts with supported payment peripherals and explain processing, declined and interrupted states.
Ticket fulfillment & receipts
Guide riders through collecting issued media, tickets and receipts, with clear completion and device-error feedback.
Make every interaction accessible and dependable
Accessible and multilingual screens
Adapt text, navigation and language choices to the terminal environment and the accessibility requirements agreed for the program.
Timeouts, cancellations & recovery
Explain how to cancel or restart, protect customer information between sessions and clarify unresolved transaction outcomes.
Hardware & back-office integration
Map software states to the supplied terminal devices, fare services and operational interfaces.
Make the vending journey tangible.
Our ticket-vending solution design for a metropolitan transit agency supports prime delivery teams. It turns complex fare options and device dependencies into a coherent purchase journey that stakeholders can review before implementation.
Discuss our design approach
How we approach your program
Domain-led. AI-assisted.
Human-accountable.
Map the vending environment
Clarify fare rules, peripherals, payment services and back-office interfaces.
Prototype the purchase journey
Specialists use AI-assisted design and task agents to explore screen flows and reduce repeated component work.
Verify terminal behavior
Review accessibility, payment interruptions, fulfillment failures and recovery paths with engineering and operational stakeholders.
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