Entry-event integration
Connect available gate or detection-system events with a reviewable fare-evasion workflow.
Capture the event context
Image and event context
Associate permitted event imagery with relevant timestamps and entry-point information for authorized review.
Investigate, report and govern access
Case creation & investigator assignment
Turn selected events into cases and route them to the responsible review team.
Investigation workflow
Support case review, status updates and recorded follow-up actions within the agency’s defined process.
Exceptions & human review
Make ambiguous or incomplete evidence visible and keep case decisions subject to the agreed review controls.
Trends and workload reporting
Present agreed event trends, case volumes and investigator activity to support operational oversight.
Permissions & record governance
Restrict evidence access and align audit and retention behavior with the program’s rules.
Connect event signals with an operational workflow.
Our solution-design work for a metropolitan transit agency explores the connection between entry-event capture, case assignment and reporting. It makes the review workflow tangible while keeping detection-system integration and investigator decisions clearly defined.
Discuss our design approach
How we approach your program
Domain-led. AI-assisted.
Human-accountable.
Define the detection context
Establish the environment, data sources and response responsibilities before choosing an interaction model.
Prototype review workflows
Specialists use AI-assisted design and task agents to explore event queues, review states and test scenarios.
Verify uncertainty and access
Evaluate ambiguous inputs, permission boundaries and retention requirements. Keep consequential decisions subject to the program’s human review process.
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