Fare-media reading & validation
Connect supported smart-card, contactless and barcode interfaces with readable inspection results for paper and mobile fare media.
Read and validate fares
Trip, zone & fare-rule context
Present relevant journey, zone and product information, including multiple-rider results where the fare rules support them.
Offline inspection & status lists
Use agreed local validation data when connectivity is unavailable, with visible status-list freshness and clear limits on offline actions.
Support the inspector
Inspection outcomes & incident records
Record permitted warnings, assists, summons or other inspection outcomes with the details needed for follow-up.
Handheld, sled & printer integration
Connect the application with supported readers and printers, including pairing, device status and understandable peripheral-error states.
Shift access & staff permissions
Support staff authentication, role-based functions and practical session handling across an inspector’s working shift.
Complete the field workflow
Transaction audit & synchronization
Associate records with the relevant user, device and operational context. Show pending uploads and preserve traceability through synchronization.
Field reporting & reconciliation
Provide agreed inspection summaries and end-of-shift information to support operational review and back-office reconciliation.
Usability in the field
Design readable results and appropriate visual, audible or tactile feedback around the supported device and operating conditions.
Development Experience
Experience developing
inspection applications.
Our development experience includes MTA OVD inspection applications. That experience informs how we approach field usability, device interactions and integration planning.
This experience brings a field perspective to readable results, device interactions and dependable inspection workflows.
Discuss our design approach
How we approach your program
Domain-led. AI-assisted.
Human-accountable.
Map the inspection rules
Clarify products, validation responses, offline policies and back-office dependencies. Audit existing applications and reconstruct missing documentation where needed.
Prototype the field workflow
Specialists guide agents through screen variations, reusable components and test preparation. Inspectors and designers review the experience through focused Agile iterations.
Verify exceptions and synchronization
Check expired products, unreadable media, interrupted connections and duplicate records. Engineers review security, data handling and release readiness.
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