Account establishment & profile management
Guide customers through registration, identity checks, contact updates and account recovery.
Establish and fund the account
Account overview & funding sources
Bring available balances, account conditions and supported payment methods into a clear self-service view.
Payments & automatic replenishment
Support eligible payments and replenishment settings with understandable confirmation, failure and recovery states.
Manage travel and service requests
Vehicles, plates & transponders
Connect authorized vehicle updates, plate associations and transponder administration with the account record.
Transaction search & statements
Help customers review toll activity, payments, statements and correspondence using relevant filters and downloads.
Bills, disputes & supporting documents
Connect eligible bill-payment and dispute workflows with document submission and the relevant service record.
Case status & service requests
Let customers follow the available status of enquiries and find the appropriate support channel.
Support accessible self-service
Communication preferences & notices
Provide account messaging and preference controls aligned with the program’s supported communication channels.
Accessible content & language support
Design responsive self-service, clear guidance and supported language options for the customer audience.
Back-office synchronization & permissions
Map identity, account and payment interfaces, preserving consistent information and appropriate access across channels.
Connect account services through a usable portal.
Our solution-design work for a tolling program translates customer scenarios, access rules and back-office dependencies into reviewable portal workflows.
Discuss our design approach
How we approach your program
Domain-led. AI-assisted.
Human-accountable.
Assess the service interfaces
Map identity, account and transaction services, including limitations and missing documentation.
Design consistent self-service
Specialists guide agents through reusable patterns and test preparation, with regular stakeholder reviews.
Verify data and recovery
Check authorization, unavailable records and failed submissions. Human review covers accessibility, privacy and security.
Case Studies: HubSpire drives client success for businesses of all sizes.
View all works
Flex Route ai
FlexRoute.AI bridges multi-platform systems into a secure, multi-tenant contact center operations and analytics hub, standardizing performance tracking and automating compliance.
Bohr Electronics
Bohr RailConnect is a cloud-native SaaS telematics platform built with HubSpire to ingest real-time locomotive IoT sensor data, optimizing fuel efficiency and maintenance for railway operators.
Scully
IntelliView 4.0 is a cloud-based SaaS platform providing terminal operators with real-time lane monitoring and intelligent analytics to optimize loading efficiency and minimize operational downtime.
Hoyt
A unified digital ecosystem with dedicated Admin and Employee portals that centralizes workforce operations, compliance training, route distribution, employee engagement, and recruitment.
PTLS
PTLS is a digital logistics platform that connects shippers, dispatchers, trucking companies, drivers, and pilot vehicles through automated bidding, job management, payment processing, and real-time tracking.