Live maps & nearby transit
Show nearby stops, vehicle locations and route shapes, with route filters and quick previews. Clearly distinguish live, scheduled and stale information.
Journey planning
Stop details & departure predictions
Bring served routes, upcoming departures, accessibility information and active alerts together. Fall back to scheduled times when live predictions are unavailable.
Trip planning & journey timing
Plan from a stop, address or current location using depart-now, depart-at and arrive-by options. Handle overnight journeys, invalid inputs and unavailable results with clear next steps.
Routes, stop sequences & timetables
Let riders browse routes by direction, explore stop sequences and check service-day schedules, including weekend, holiday and overnight variations.
Unified search & quick access
Search across stops, routes, addresses and places. Support recent searches and, where account features are enabled, favorite stops and places.
Respond to service changes
Service alerts & disruption guidance
Explain cancellations, delays, detours, moved stops and suspended routes where riders need the information. Pair severity and affected services with practical travel guidance.
Announcements & notifications
Provide an alerts center and prominent systemwide announcements, with clear freshness indicators and notification choices that respect rider preferences.
Support accessible and connected journeys
Accessibility & language preferences
Support text scaling, contrast options, screen-reader-friendly states and alternatives to map-only navigation. Present available languages and handle missing translations clearly.
Permissions, privacy & consent
Explain location and notification requests, preserve useful journeys when permissions are declined, and apply granular privacy choices to analytics and personalization.
Agency branding, feeds & service continuity
Connect agency APIs, GTFS schedules and real-time feeds through configurable branding and reusable components. Use cached information and list-based fallbacks when connectivity or map services fail.
Design connected fare services
Wallet & fare-product design
Shape digital fare and wallet experiences around supported smart cards, fare products and account balances. Scope these through solution design with the chosen back office.
Purchase, funding & autoload design
Define supported product purchases, funding sources and replenishment preferences, with understandable confirmations and failed-transaction handling.
Fare-account self-service design
Plan transaction history, receipts, lost-media reporting, replacement requests and permitted refunds or value transfers as separately scoped fare-service journeys.
Development Experience
Rider application development underway.
We are currently developing a rider application for a transit program through a prime delivery team. The scope includes live transit information, trip planning, route and schedule browsing, service alerts, accessibility and privacy preferences. Wallet and fare-service experiences are addressed separately through solution design and integration planning.
Discuss our design approach
How we approach your program
Domain-led. AI-assisted.
Human-accountable.
Map the rider journey
Map GTFS and agency feeds, live predictions, planning services and optional account features. Define accessible alternatives, data-freshness rules and behavior when providers are unavailable.
Design connected flows
Designers direct agents across journey screens, reusable components and test scenarios. Working increments support regular feedback.
Verify changing conditions
Check overnight and holiday service, stale predictions, denied permissions, map failures and disruption states. Human review covers accessibility, consent, security and release readiness.
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